CUSTOMER SERVICE REPRESENTATIVECustomer Service Representative
Join a family owned, fast-growing media company. The Guide is recruiting for a Customer Service Representative to work in our office located in Seaford, DE. We offer a friendly, team-oriented and fun work environment, freshly brewed coffee, no weekend work hours, plenty of time off (PTO and paid holidays), casual dress code and career development and growth opportunity.
***Specific Job Details***
- Handle incoming phone calls from readers and business that want to place ads in The Guide.
- Collect and process payments.
- Perform outreach with potential customers via email and phone calls to help generate repeat and new ads.
- Provide great, friendly customer service.
- Other duties and projects as assigned.
- Previous experience in customer service or other related fields
- Organized, deadline and detail-oriented
- Average to above average technical skills
We offer a competitive hourly with the opportunity to earn commissions, medical, dental, vision and life insurance benefits, and a 401 (k) plan with company match.
***About the Company***
O'Rourke Media Group is a fast-growing digital advertising and hyper-local, community news and niche publishing company. We currently operate in 6 states with a full-service digital agency and 24 publications & hyperlocal websites. We have established ourselves as a top-performing, full-service digital agency in the communities we serve and with many customers outside of our core market areas.
Digital revenue is increasing at a rapid pace. We have excellent customer retention and amazing talent leading the way when it comes to strategy, sales execution and fulfillment. You can learn more about our company at orourkemediagroup.com
Email resume to firstname.lastname@example.org or apply online at www.theguide.com
FT GRAPHIC DESIGNER/SOCIAL MEDIA ASST.Be a part of our Ad Design Team as a FT Graphic Designer at The Guide, "Delmarva's Leading Advertising Source since 1959."
As part of our ad design team, you will compose display advertisements and assist with maintaining our social media networks.
• High creative energy with a strong work ethic, self-motivated, dependable, ability to multi-task, collaborate and have a great sense of typography with the ability to proofread
• Proficient typist w/excellent spelling skills
• Excellent communication and organizational skills
• Proficient in Adobe InDesign, Adobe Photoshop and Adobe Acrobat
• Commitment to complete tasks while providing quality work
• Dependable with the ability to work under pressure to meet publishing deadlines
• Reliable and accountable
HOURS: Monday, 8am-5pm; Tues. 8am-12noon; Wed. 8am-5pm; Thurs. 8am-5pm; Friday 8am-4pm. NO WEEKENDS!
BENEFITS: FT Employees receive personal time off, paid holidays, health insurance benefits, 401k and more!
APPLY IN PERSON: 24904 Sussex Hwy., Seaford, DE 19973 or online: TheGuide.com - Go to Employment at the bottom of the homepage.
No phone calls pls.
Account ExecutieACCOUNT EXECUTIVE
Join a family owned, fast-growing media company. We are recruiting for an Account Executive to help local businesses on Delmarva with their advertising and marketing plans. This position is based out of our office in Seaford, DE but there is a high % of time spent out in the field, seeing businesses in person. Great opportunity to represent our established, strong brand in the market, The Guide.
We offer a supportive, winning work culture, no weekend work hours, plenty of time off (PTO and paid holidays), casual dress code and career growth opportunity.
If you excel at building relationships, and if you are results-driven, competitive and money motivated, this could be a great opportunity.
Develop leads and prospect for potential advertisers by leveraging all touchpoints-email, phone, Google Meet, social media, and in-person
Present and sell core market advertising solutions to new and existing advertisers
Clearly communicate payment terms upfront when closing sales
Work closely with the fulfillment team to maximize advertising campaign results
Provide great service to retain advertisers
Secure appointments to help develop digital agency sales
Network and engage with chambers, rotary clubs, social media groups and events in the market to build relationships and support the business community
Consistently achieve your goals and grow your book of business
Previous experience in customer service, sales, or other related fields
Above average technical skills
Strong time management skills, organized, deadline and detail-oriented
We offer a competitive compensation plan, medical, dental, vision and life insurance benefits, a 401 (k) plan with company match, car allowance and laptop.
About the Company: O'Rourke Media Group is a fast-growing company that owns and operates hyper-local, community newspapers, niche publications and a full-service digital agency. We are family-owned and mission-driven to save newspapers and local media companies by investing in the people, resources and technology needed to thrive for many years to come.
We currently operate in six states with 24 publications and hyperlocal websites. Our News teams excel at producing unique content and useful information that fuels an engaged, growing audience across print and digital platforms. And, we have established ourselves as a top-performing sales company in the industry.
We are always on the hunt for talent that can help us grow.